Survey access
My invitation link says it is invalid
My invitation link says it is invalid
Use the complete link from the latest email. The token may be expired, already completed, or connected to a closed survey.
I submitted but did not see confirmation
I submitted but did not see confirmation
Reopen the link before submitting again. If it shows completion or no longer accepts a response, contact the organizer.
The survey is in the wrong language
The survey is in the wrong language
Use the available language control when shown. If the expected language is unavailable, tell the organizer.
Results and privacy
Why are final themes not visible yet?
Why are final themes not visible yet?
Survey-close analytics and AI theme extraction run in the background and may need a short processing period.
Is response rate the same as engagement rate?
Is response rate the same as engagement rate?
No. Response rate measures participation. Engagement scores summarize answers to defined engagement questions.
Pulse surveys
Can pulse and engagement survey averages be connected as one trend?
Can pulse and engagement survey averages be connected as one trend?
No. The overall metrics use different question sets. Only an exact shared canonical question with the same wording and scale can be compared directly.
Why didn’t a pulse question repeat?
Why didn’t a pulse question repeat?
Rotating questions move through the program pool. Anchored and pinned questions follow different composition rules.
How do I unsubscribe from a pulse?
How do I unsubscribe from a pulse?
Use the unsubscribe link in a pulse invitation. The opt-out applies to that program.