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Start with the survey purpose, then move from the overall picture to specific evidence.

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Overview

Use the overview to understand participation and the main score signals. Check whether the audience and response count are broad enough before drawing conclusions.

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Analysis

The analysis tab breaks results into questions, categories, drivers, and themes. A strong or weak item is a signal to investigate, not a complete explanation by itself.

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eNPS

eNPS uses a 0–10 recommendation item:
  • Promoters: 9–10
  • Passives: 7–8
  • Detractors: 0–6
The score is the promoter percentage minus the detractor percentage, so it ranges from -100 to 100. Passives count toward the denominator when percentages are worked out, but they never move the score directly. A group of mostly passives lands near zero.

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Drivers and themes

Driver analysis looks for relationships between items and the selected outcome. Themes summarize recurring feedback. Neither proves causation; use them to focus discussion and follow-up.

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A practical reading order

  1. Confirm participation and anonymity.
  2. Review overall and category signals.
  3. Inspect the strongest and weakest items.
  4. Check demographic patterns without exposing small groups.
  5. Read comments and themes for context.
  6. Choose one or two priorities for action.
Statistical or AI-generated output supports judgment; it does not replace local context or a conversation with employees.